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FAQs

Have Questions about Our Services? Let's Answer Them.

Technology decisions don’t have to be complicated. This FAQ page covers the most common questions we receive from homeowners and businesses looking for reliable, straightforward technology solutions. If you’re unsure where to start or what service fits your needs, these answers are a great place to begin.
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Aeon Legacy Group provides technology solutions for both residential and commercial clients. Our services include networking, security systems, access control, low voltage cabling, managed IT support, cloud connectivity, and smart technology installations. We focus on building reliable, scalable systems that actually fit how you use your space.
Yes. We work with homeowners, small businesses, and larger commercial environments. Whether it’s a smart home upgrade, a secure office network, or ongoing IT support for a growing company, we tailor each solution to the specific needs of the space and the people using it.
You don’t need to know ahead of time. Most clients come to us with a goal or a problem, not a service name. We’ll ask a few simple questions, evaluate your current setup if needed, and recommend the right solution based on functionality, budget, and long-term reliability.
Yes. We often begin with an on-site assessment or consultation to understand your space, existing systems, and future plans. This allows us to make accurate recommendations and avoid unnecessary upgrades or costs.
Absolutely. We regularly support, expand, or clean up existing systems. If something is working well, we won’t replace it just to sell new equipment. Our goal is to improve performance, reliability, and usability without disrupting what already works.
Yes. In addition to installations, we offer ongoing support and managed IT services for businesses that want consistent monitoring, maintenance, and fast response when issues arise. This helps prevent downtime and keeps systems running smoothly long term.
We primarily serve clients throughout Northern Illinois, including surrounding communities. If you’re unsure whether your location is within our service area, just reach out and we’ll let you know.
Project timelines vary based on the size and complexity of the work. Some residential installs can be completed in a day, while larger commercial projects may take multiple phases. We’ll always give you a clear timeline before work begins so there are no surprises.
We work with a range of trusted, industry-proven brands and platforms. Our recommendations are based on reliability, performance, and long-term support rather than pushing a single manufacturer. This allows us to choose the best solution for each project.
Getting started is easy. Contact us by phone or through our website, tell us a little about your space and what you’re trying to accomplish, and we’ll guide you through the next steps. From there, we’ll schedule a consultation or assessment if needed.

Hours of Operation

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